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Refund and Returns Policy
Retro Junkie Australia sells vintage and pre-owned goods. Every item is described and photographed as it is, and most are one of a kind. This policy explains how returns work.
Last updated September 26, 2026
Return windows
Change-of-mind returns are counted from the day your order is delivered. The terms for each item are also shown under Add to cart on its product page.
Standard returns (most items)
- Within Australia
- 30-day returns, buyer pays return postage
- Overseas
- 14-day returns, buyer pays return postage
No returns
- Within Australia
- No change-of-mind returns
- Overseas
- No change-of-mind returns
Please send the item back in the condition you received it, well packed, with all parts and accessories that came with it. We recommend a tracked postage service.
Items marked “No returns”
Some items, such as parts, spares and goods sold as-is, are marked No returns on the product page. We do not accept change-of-mind returns on these items. Your rights for faulty or not-as-described items, below, still apply.
Faulty or not as described
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If an item arrives faulty, damaged in transit, or is not as described, contact us and we will arrange a repair, replacement where possible, or a refund, and we will cover the return postage. This applies to every item, including items marked No returns and orders shipped overseas.
Exchanges
Because most of our stock is one of a kind, we do not offer exchanges. Return the item for a refund and place a new order instead.
How to start a return
- Email sales@retrojunkie.com.au with your order number and the item you want to return. For a faulty item, please include a short description and a photo.
- We will reply with the return address, and a prepaid label if we are covering the return postage.
- Pack the item securely and send it back within the return window.
Refunds
Once we receive and check the returned item, we refund the item price and the original postage to your original payment method within 5 business days. Your bank may take a few more days to show it. If a returned item comes back damaged or with parts missing through no fault of ours, we may deduct the cost of that damage and will tell you before we do.
Need to send something back?
Email us your order number and we’ll sort it out.